Refund policy

Shipping Policy – Chocolate Products

Thank you for supporting Choiba Agroforestry Products! We take great care in packaging and shipping our chocolate to ensure it arrives in the best possible condition.

Incorrect Items If you receive an item different from what you ordered, please contact us within 3 days of delivery to request a return. We will gladly make it right.

Temperature & Appearance Chocolate is sensitive to temperature changes during transit. White spots or swirls (known as "bloom") may occasionally appear on the surface — this is a natural occurrence and does not affect the flavor, quality, or safety of the chocolate. It simply means the cocoa butter has shifted slightly due to temperature fluctuations along the way.

Because of this, we are unable to accept returns for bloom or white spots. We do our best to use appropriate packaging to minimize this, and we appreciate your understanding.

Questions? If you have any concerns about your order, don't hesitate to reach out — we're happy to help!